1. Purpose

The purpose of this policy is to provide clear guidance on the actions to be taken by drivers and staff in the event of a vehicle breakdown. This ensures the safety of drivers, passengers, and other road users, as well as minimizing disruption to service.

 

2. Scope

This policy applies to all drivers and employees of Reddy Travel Ltd. It covers the procedure to follow in case of a breakdown, ensuring swift action and communication in such an event.

 

3. Responsibilities

• Drivers: Responsible for following this policy in the event of a breakdown, prioritizing safety, and reporting the incident to management immediately.

• Management: Responsible for providing support during breakdown situations and ensuring vehicle recovery and repair is organized promptly.

 

4. Breakdown Procedure

4.1. If the Vehicle Breaks Down While Driving

1. Move to a Safe Location:

   • If possible, steer the vehicle to a safe spot, such as the hard shoulder of a motorway, a layby, or a quiet side street.

   • Switch on hazard lights immediately to alert other road users.

   • If it is night or visibility is poor, also switch on side lights.

2. Ensure Passenger Safety:

   • Ask passengers to remain inside the vehicle, if it is in a safe location, with their seat belts fastened.

   • If the vehicle is in a dangerous position (e.g., on the motorway), safely guide passengers out of the vehicle, moving them to a safe spot, such as behind a barrier or away from the road.

3. Turn Off the Engine:

   • Once stopped safely, turn off the engine to prevent further damage or battery drainage.

4. Contact the Office:

   • Inform the Reddy Travel office immediately, providing the following details:

     • Exact location of the breakdown (use GPS if necessary).

     • Description of the issue (e.g., engine failure, flat tyre).

     • Number of passengers and whether they require immediate assistance.

   • The office will coordinate a plan to arrange vehicle recovery and provide a replacement vehicle if needed.

5. Use Warning Triangle:

   • If it's safe to do so and you are off the road, place a warning triangle at least 45 meters behind the vehicle to alert other drivers. (Note: Do not use the triangle on motorways.)

 

4.2. If the Vehicle Fails to Start

1. Attempt Simple Fixes:

   • Check battery connections: If it’s safe and you are comfortable doing so, check the battery connections to ensure they are secure.

   • Restart attempts: Try restarting the engine a couple of times to see if the issue resolves.

   • Consult vehicle manual: Refer to the vehicle's manual for any basic troubleshooting steps.

2. Contact the Office:

   • If the vehicle still won’t start, inform the office immediately.

   • Provide them with the location and description of the issue so that further steps can be arranged.

 

5. Vehicle Recovery and Replacement

1. Arranging Recovery:

   • If the breakdown is not fixable on the spot, the office will arrange vehicle recovery through a local garage or recovery service. It is important to have a list of trusted local mechanics or recovery services in case of emergencies.

2. Replacement Vehicle:

   • If a breakdown occurs with passengers in the vehicle, the office will arrange an alternative taxi to collect the passengers and complete the journey, minimizing delays and inconvenience.

   • If there is no immediate backup vehicle available, the office will coordinate another driver to pick up passengers from the breakdown location.

3. Towing Guidelines:

   • Towing should only be done by a professional recovery service. Under no circumstances should drivers attempt to tow the vehicle themselves.

 

6. Communication with Passengers

1. Inform the Passengers:

   • Politely inform passengers about the breakdown and the estimated time it will take to get assistance. Reassure them that the office is arranging a recovery and alternative transport for them.

   • Offer them the choice to wait for another vehicle from Reddy Travel or assist them with contacting an alternative service if they are in a hurry.

2. Keep Passengers Updated:

   • Provide regular updates on the recovery status and alternative transport arrangements.

 

7. After the Breakdown

1. Report to the Office:

   • Once the breakdown has been resolved, drivers must submit a report to the office outlining:

     • The cause of the breakdown (if known).

     • Any repairs carried out on-site.

     • Time taken for recovery and repair.

   • This information helps management monitor vehicle maintenance and assess whether any preventive measures can be put in place.

2. Vehicle Inspection:

   • Once the vehicle has been recovered, it should undergo a full inspection by a mechanic before being returned to service. All issues must be repaired and recorded.

 

8. Preventive Measures

1. Regular Maintenance:

   • Ensure that all vehicles undergo regular servicing and maintenance checks, reducing the likelihood of breakdowns.

   • Drivers must carry out daily pre-departure checks, as outlined in the roadworthiness policy, to detect potential issues early.

2. Emergency Supplies in the Vehicle:

   • Each vehicle must carry:

     • A warning triangle.

     • High-visibility vests.

     • A basic first-aid kit.

     • An emergency contact list (including local recovery services and the office).

 

9. Review

This Breakdown Policy will be reviewed annually to ensure it remains effective and meets the needs of Reddy Travel Ltd.

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Important Contacts:

• Reddy Travel Office: 01995 67 61 60

• Local Recovery Services:  Albion Mills Garage 01524 62970

• Nearest Garage: VSL 01995 601500